FAQs

Frequently Asked Questions (FAQs)

Frequently Asked Questions (FAQs)

  1. What types of products do you offer?
    At Organics by Jumira, we specialize in providing high-quality organic products, including skincare actives, body butters, natural oils, essential oils etc.]. Each product is carefully selected to ensure it meets our high standards for purity and quality.
  2. How do I place an order?
    To place an order, simply browse our website, select the items you wish to purchase, and click on “Add to Cart.” Once you’re ready to check out, click on the shopping cart icon and follow the prompts to complete your order.
  3. What payment methods do you accept?
    We accept a variety of payment methods for your convenience, including:
  • Credit and Debit Cards (Visa, MasterCard, American Express)
  • PayPal
  • Direct bank/ transfer debit
  1. How can I track my order?
    Once your order has shipped, you will receive a confirmation email containing a tracking number. You can use this number to track your package through the carrier’s website or by logging into your account on our website.
  2. What is your return policy?
    We offer a 7-day return policy. If you are not completely satisfied with your purchase, you may return it within this period, provided the items are unused and in their original packaging. For more details, please visit our Return Policy page.
  3. Do you offer international shipping?
    Yes, we offer international shipping to select countries. Please note that customs duties, taxes, or additional fees may apply, which are the responsibility of the customer.
  4. What should I do if my order is damaged or incorrect?
    If you receive a damaged or incorrect item, please contact our customer service team within 48 hours of receiving your order. We will assist you in resolving the issue promptly.
  5. How long will it take to receive my order?
    Delivery times vary based on the shipping method selected and your location. Standard shipping typically takes 5-7 business days, while expedited and express options are available for faster delivery. Please refer to our Shipping and Delivery Conditions for more details.
  6. Can I change or cancel my order?
    If you need to change or cancel your order, please contact us as soon as possible. We can make changes to your order before it has been processed and shipped. Once the order is in transit, we may not be able to make any modifications.
  7. How do I contact customer service?
    You can reach our customer service team via: organicsbyjumira@gmail.com
  • Phone: 07015547844
  • Contact Form: You can also fill out our [Contact Form](Insert Link to Contact Form) on the website, and we will get back to you as soon as possible.
  1. Do you have a loyalty or rewards program?
    Yes! We appreciate our customers and offer a loyalty program. You can earn points for every purchase, which can be redeemed for discounts on future orders.
  2. Are your products cruelty-free?
    Absolutely! At Organics by Jumira, we are committed to ethical practices. All our products are cruelty-free, and we do not test on animals.
  3. How should I store your products?
    To maintain the quality of our organic products, we recommend storing them in a cool, dry place, away from direct sunlight. Specific storage instructions may vary by product, so please refer to the packaging for additional guidance.
  4. Where can I find information about your ingredients?
    We believe in transparency. Each product page includes a detailed list of ingredients. If you have specific questions or concerns about allergens or sourcing, please don’t hesitate to contact us.
  5. What if I have allergies or sensitivities?
    If you have allergies or sensitivities, please read the ingredient list carefully on each product page. If you have any questions, feel free to reach out to our customer service team for assistance.
  6. Can I sign up for a newsletter?
    Yes! Stay updated on our latest products, promotions, and news by subscribing to our newsletter. You can sign up at the bottom of our website.
  7. Do you have a physical store?
    Currently, Organics by Jumira operates exclusively online. We strive to provide a convenient shopping experience through our website.

If you have any additional questions that are not covered here, please feel free to reach out to our customer service team. We are here to help!

Thank you for choosing Organics by Jumira! We appreciate your support and look forward to serving you.